Enfield Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Enfield Carpet Cleaners provides professional cleaning services to customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below:
Customer means the individual or business ordering or receiving the services.
Company means Enfield Carpet Cleaners, the provider of the services.
Services means carpet, upholstery, rug, hard floor and related cleaning or treatment services, as agreed in the booking confirmation.
Premises means the property or location where the services are to be carried out.
Booking means a confirmed request for services accepted by the Company.
2. Scope of Services
The Company provides professional carpet, upholstery, rug and related cleaning services to domestic and commercial customers. The exact scope of the services for each visit will be set out in the booking confirmation and may include inspection, stain treatment, cleaning and, where agreed, deodorising or protective treatments.
The Company does not undertake building works, major furniture dismantling, electrical works or any activity for which it is not suitably trained or insured. Any additional tasks requested by the Customer on the day of service will be carried out at the Companys discretion and may be subject to additional charges.
3. Booking Process
Bookings may be made by the Customer through the Companys approved booking channels. The Customer must provide accurate information regarding the Premises, access arrangements, parking availability, type and approximate size of areas or items to be cleaned, and any particular concerns such as heavy soiling, stains or pet contamination.
A booking is not confirmed until the Company has accepted it and, where required, has received any applicable deposit or prepayment. The Company reserves the right to decline a booking if it reasonably believes it cannot safely or properly perform the services, or if the Premises are outside its operational area or unsuitable for the equipment used.
The Customer is responsible for ensuring that all details in the booking confirmation are correct. Any discrepancies must be reported to the Company as soon as possible. Changes requested by the Customer, such as different areas to be cleaned or changes to the date or time, are subject to availability and may result in adjusted pricing.
4. Access and Customer Obligations
The Customer must ensure that the Company has safe and reasonable access to the Premises at the agreed time. This includes providing necessary entry arrangements, information about door entry systems, and ensuring that any gates, driveways and common areas can be used by the Company.
The Customer must ensure that water and electricity are available at the Premises for the duration of the service. If suitable parking is required for the equipment used, the Customer must advise the Company in advance of any restrictions. Where parking charges apply, these may be added to the final invoice unless otherwise agreed.
The Customer is responsible for removing small, fragile, valuable or personal items from the areas to be cleaned before the service starts. While the Company will take reasonable care, it is not responsible for moving items that are particularly heavy, delicate or fixed to the floor or walls, such as large wardrobes, pianos or fitted units.
If pets are present, the Customer must ensure they are safely contained away from the work areas during the service. Children should also be kept at a safe distance from equipment and cleaning solutions.
5. Pricing and Quotations
Prices may be quoted per room, per item, per square metre or on another agreed basis. Any quotation provided before inspection of the Premises is an estimate only and is based on information supplied by the Customer. The Company reserves the right to revise the price if the actual condition, size or accessibility differs materially from that described by the Customer.
If additional services are requested on site, or if the Company finds conditions that require additional work or specialist treatment, the Company will inform the Customer and provide an updated price, where possible, before proceeding.
All prices are exclusive of any applicable taxes unless expressly stated otherwise. Any such taxes will be added to the final invoice in accordance with applicable law.
6. Payments and Invoicing
Payment terms will be confirmed at the time of booking. The Company may require a deposit or full prepayment to secure the booking. For domestic customers, payment is usually due on completion of the service, unless otherwise agreed. For commercial customers, alternative invoicing arrangements may be agreed in writing.
Accepted methods of payment will be communicated by the Company. The Customer must ensure that payment is made promptly in accordance with the agreed terms. The Company reserves the right to charge interest or late payment fees in accordance with applicable law for invoices not settled by the due date.
Where a deposit is taken, it may be offset against the final invoice. Deposits may be non-refundable in certain circumstances as described in the cancellation section below.
7. Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by giving the Company adequate notice. The minimum notice period and any associated charges will be outlined at the time of booking. If the Customer cancels or reschedules with insufficient notice, the Company may retain part or all of any deposit paid or charge a cancellation fee to cover reasonable costs and lost time.
If the Company arrives at the Premises at the agreed time and is unable to gain access, or if the service cannot be carried out because the Premises are not in a safe or suitable condition, this may be treated as a late cancellation and may incur a fee equivalent to some or all of the booked service value.
The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to staff illness, severe weather, equipment failure, transport disruption or safety concerns at the Premises. In such cases, the Company will notify the Customer as soon as reasonably possible and offer an alternative date or a refund of any prepayments for services not carried out. The Company will not be liable for any indirect loss arising from such cancellation.
8. Conduct of the Service
The Company will perform the services with reasonable skill and care, using methods and cleaning solutions considered appropriate for the materials and condition of the items or areas to be cleaned. The Customer acknowledges that certain stains, odours, wear, fading or damage may be permanent and that no guarantee can be given that all marks or odours will be removed.
The Company relies on information provided by the Customer about the age, composition and previous treatments of carpets, rugs and upholstery. If such information is incomplete or inaccurate, the Company will not be responsible for any resulting issues provided it has acted with reasonable care and in accordance with industry practice.
Drying times after cleaning will vary depending on ventilation, temperature, humidity and the nature of the materials. Any indication of likely drying time is an estimate only. The Customer is responsible for ensuring adequate ventilation and for following any aftercare instructions provided, including avoiding walking on damp carpets or placing furniture back before protective pads are fitted or before items are dry.
9. Customer Property and Pre Existing Damage
The Customer must inform the Company before the service begins of any known defects, weaknesses or existing damage in carpets, rugs, upholstery, flooring or furnishings, including loose seams, weak fibres, previous water damage, shrinkage, colour run or delamination.
The Company will not be liable for wear, discolouration, fading, loose threads, fraying, pre existing stains, hidden defects or damage that could not reasonably have been identified during a visual inspection. The cleaning process may sometimes reveal existing damage that was not immediately visible, such as shading differences, pile reversal or previous staining.
10. Liability and Limitations
The Company will be liable for direct loss or damage caused by its negligence or failure to exercise reasonable skill and care, subject to the limitations set out in these Terms and Conditions. Liability is limited to the lesser of the cost of repairing the damaged item, the cost of replacement on a like for like basis, or the total price paid by the Customer for the services giving rise to the claim.
The Company will not be liable for any loss of profit, loss of business, loss of goodwill, or any indirect or consequential loss suffered by the Customer, whether arising from contract, tort or otherwise.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be excluded or limited.
The Customer should ensure that any items of particular value or sentiment are removed from the areas to be cleaned. The Company does not accept responsibility for the accidental loss of items that should reasonably have been removed before the service.
11. Waste Regulations and Environmental Compliance
The Company will handle and dispose of waste generated during the provision of services in accordance with applicable waste and environmental regulations. This may include the appropriate containment and removal of waste water, residues, packaging and other materials arising from the cleaning process.
Where waste must be removed from the Premises for lawful disposal, the Company will transport and dispose of such waste using methods compliant with relevant regulations. The Customer agrees not to request or require the Company to dispose of any hazardous or controlled waste outside of lawful channels.
If the Customer generates or stores waste at the Premises that may affect the safe provision of the services, they must notify the Company in advance. The Company reserves the right to decline to handle, move or dispose of any waste that may present a health, safety or regulatory risk. Any additional charges arising from the need for specialist waste handling will be notified to the Customer before the work proceeds.
12. Insurance
The Company maintains appropriate insurance cover in respect of its business activities. Details of insurance cover, including public liability and, where applicable, treatment risk, are available from the Company on request. The Customer is responsible for any insurance relating to the Premises and their own contents.
13. Complaints and Claims
If the Customer is dissatisfied with any aspect of the services, they must inform the Company as soon as possible, and in any event within a reasonable time of the service being carried out. The Company will investigate the complaint and may request photographs, access to the Premises or inspection of the affected items.
Where the Company finds that the complaint is justified, it may, at its discretion, offer a re clean of the affected area, a partial refund or another appropriate remedy, taking account of the nature of the issue and the condition of the items before cleaning.
No claim for damage or dissatisfaction will be considered unless the Customer has given the Company an opportunity to inspect and, where appropriate, to attempt to rectify the issue. The Company is not responsible for further damage caused by attempts to clean, treat or repair the items by third parties or by the Customer after the Companys visit.
14. Health and Safety
The Company will carry out the services in a manner that seeks to protect the health and safety of its staff, the Customer and any occupants of the Premises. The Customer must inform the Company of any known hazards at the Premises, including loose flooring, electrical issues, damp, mould or other conditions that may present a risk.
The Company may refuse to carry out or may suspend the services if it believes that the conditions at the Premises pose a health or safety risk. In such cases, the Customer will be informed of the reasons and, where possible, options for rescheduling once the issues have been resolved.
15. Privacy and Data Protection
The Company will collect and use personal data only to the extent necessary to arrange and provide the services, process payments, manage bookings and handle customer enquiries. Personal data will be processed in accordance with applicable data protection laws.
The Company may retain records of bookings, invoices and communications for a reasonable period for accounting, legal and service improvement purposes. The Customer may request access to or correction of certain personal data held about them, subject to legal limitations.
16. Amendments to These Terms
The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect for new bookings from the date on which the updated terms are published or communicated. The version applicable to a particular booking will be the one in force on the date the booking was confirmed.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, but the remaining provisions will continue in full force and effect.
Failure by the Company to exercise or enforce any right under these Terms and Conditions shall not be deemed to be a waiver of that right or prevent its exercise or enforcement at a later date.
These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the services, and supersede any previous written or oral agreements, understandings or arrangements relating to their subject matter.
