UK Service Terms and Conditions
These service terms and conditions set out the basis on which services are provided to customers in the United Kingdom. They are intended to create a clear, fair, and practical agreement between the service provider and the customer. By placing a booking, confirming an order, or allowing work to begin, the customer agrees to these terms. These conditions apply to all standard service arrangements unless a separate written agreement states otherwise.
The purpose of this document is to explain how bookings are made, when payment becomes due, how cancellations are handled, and what responsibilities each party has during the service process. It also covers liability, waste-related obligations, and the law that applies if a dispute arises. The wording is designed for a general UK services agreement and should be read alongside any written quotation, estimate, or service description supplied before work starts.
In these terms, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer, client, or business receiving the service. These terms apply whether the service is arranged in person, by phone, by email, or through any other remote method of instruction. Where there is any inconsistency between a quotation and these terms, the quotation will usually take priority for the specific job details, while these terms will govern the general relationship.
Booking Process
All bookings are subject to availability and acceptance. A booking request does not create a binding contract until we have confirmed it, whether verbally or in writing. We may ask for specific information before accepting a booking, including the type of service required, the preferred date, access details, and any special conditions that may affect performance. It is your responsibility to ensure that all information provided at the time of booking is accurate and complete.
Once a booking is accepted, we may issue a confirmation containing the agreed service scope, date or time window, fees, and any other relevant conditions. Please review this confirmation carefully. If any detail is incorrect, you should notify us as soon as possible. Changes requested after confirmation may be possible, but we are not obliged to accept them. Any agreed changes may affect cost, timing, and availability. A service booking confirmation may be relied upon as evidence of the agreed arrangement.
We reserve the right to refuse, suspend, or cancel a booking where carrying out the work would be unsafe, unlawful, impractical, or outside the scope of our services. This may include situations where access is not available, the customer fails to provide necessary approvals, or the premises present a material risk to health or property. If we must decline a booking for these reasons, we will act reasonably and inform you without undue delay.
Payments and Charges
Our prices will usually be stated in the quotation, estimate, or booking confirmation. Unless we agree otherwise in writing, fees are based on the information supplied by you and may change if the actual work differs from the original description. Additional charges may apply for waiting time, extra labour, specialist equipment, parking restrictions, material costs, waste handling, or work carried out outside normal hours. Any such charges should be communicated in a fair and transparent way.
Payment terms will be set out at the time of booking or invoicing. In many cases, full payment may be required on completion of the service, but we may also request a deposit, staged payments, or advance payment where appropriate. If a deposit is taken, it may be non-refundable except where we cancel the service or are unable to perform it for reasons within our control. Unless stated otherwise, all sums are due in pounds sterling and must be paid by the date stated on the invoice.
If payment is not made on time, we may charge interest on overdue sums at the rate permitted by law and may also recover reasonable costs incurred in pursuing payment. We may suspend further services until outstanding amounts are paid. Title to any supplied goods or materials may remain with us until payment has been received in full, where such retention is lawful and applicable. You must not withhold payment for undisputed charges simply because you have raised a separate complaint.
Cancellations, Rescheduling, and Customer Changes
You may request cancellation or rescheduling of a booking, but any such request should be made as soon as possible. If you cancel within a short period before the scheduled service date, we may charge a reasonable cancellation fee to cover administrative time, loss of reserved capacity, or costs already incurred. The amount of any fee will depend on the notice given, the type of service booked, and whether special arrangements were required.
If we arrive at the agreed location and are unable to access the premises, cannot safely carry out the work, or are prevented from completing the service because instructions, materials, or permissions were not provided, the appointment may be treated as a late cancellation or failed booking. In those circumstances, we may charge a call-out fee or a proportion of the agreed price. This is not intended as a penalty, but as a reasonable reflection of wasted time and resources.
We may also need to reschedule due to weather, technical issues, safety concerns, staff illness, supplier failure, or other events beyond our control. If this happens, we will try to offer a new date within a reasonable time. We are not responsible for indirect losses caused by a change of date, provided we have acted fairly and have not breached any non-excludable legal obligation. If you need to amend the service scope, any revised pricing should be agreed before work continues.
Service Standards and Customer Responsibilities
We will provide the service with reasonable care and skill, using competent personnel and suitable equipment. We will aim to deliver the work in line with the agreed description and within any stated time frame, although dates and times may be estimates unless expressly guaranteed. Where a service requires access to utilities, clear working space, or specific instructions, you must ensure these are available. Delays caused by missing access or incomplete information may affect completion times and costs.
You are responsible for ensuring that the premises are safe and that any relevant hazards are disclosed before work begins. This includes, where relevant, fragile surfaces, known defects, restricted access, hazardous materials, pets, electrical risks, or any condition that could reasonably affect the service. If we discover a risk that was not disclosed, we may pause or stop work until the issue is resolved. If continuing would be unsafe, we may withdraw from the job and charge for work already performed.
Any materials, items, or instructions you provide must be fit for purpose and lawful to use. We are not liable for poor outcomes caused by defective customer-supplied items, inaccurate instructions, or hidden faults that were not reasonably discoverable during the service. Where necessary, we may refuse to use unsuitable materials or may recommend an alternative. A professional UK service agreement depends on cooperation from both sides, and delays caused by customer default are not our responsibility.
Liability
Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, we will not be liable for losses that are indirect, consequential, or not reasonably foreseeable at the time the contract was made. This includes loss of profit, loss of business opportunity, or loss arising from third-party acts outside our control.
Where we are responsible for a breach of contract or failure to exercise reasonable care and skill, our total liability will be limited to the amount paid or payable for the specific service giving rise to the claim, unless a different limit is required by law. This limitation is intended to be fair and proportionate to the nature of the work undertaken. It does not affect any statutory rights you may have as a consumer or business customer under applicable law.
We are not responsible for delays, damage, or failure to perform caused by events beyond our reasonable control, including severe weather, transport disruption, power outages, supply shortages, industrial disputes, governmental restrictions, or other force majeure events. If such an event prevents or delays performance, we will notify you where practical and take reasonable steps to reduce the impact. However, we will not be liable for losses resulting solely from that event.
Waste Regulations and Disposal
Where the service involves removal, handling, or disposal of waste, both parties must comply with applicable waste regulations and environmental requirements. Waste must be identified correctly, stored safely, and transferred only in a lawful manner. We may refuse to handle items that are hazardous, unlabelled, contaminated, or outside the scope of our waste registration or licensing arrangements. You must tell us in advance if the waste includes electrical items, sharp materials, liquids, chemicals, or any other regulated content.
Unless otherwise agreed, you remain responsible for the accuracy of any description of waste you provide. If additional sorting, segregation, packaging, or treatment is required because the waste was misdescribed, we may charge extra fees and/or refuse to collect or dispose of the waste. We will take reasonable steps to dispose of waste responsibly and in accordance with the relevant legal duties. Where records, transfer notes, or similar documents are required, you agree to cooperate promptly.
You must not ask us to dispose of waste unlawfully, and we will not accept instructions that would breach environmental law, health and safety requirements, or licensing conditions. If any waste is found to be prohibited, hazardous beyond the agreed scope, or incorrectly declared, we may stop work immediately. In such cases, you may be liable for any additional costs incurred in returning, segregating, securing, or otherwise managing the waste in a compliant way.
Complaints, Termination, and General Provisions
If you are dissatisfied with any aspect of the service, you should raise the issue promptly so that it can be reviewed and, where appropriate, resolved. We may ask for reasonable details about the concern and may require an opportunity to inspect the issue or return to site if appropriate. Raising a complaint does not automatically entitle you to withhold payment for work properly completed, though any valid refund or adjustment will be considered fairly.
We may terminate the contract immediately if you seriously breach these terms, fail to pay sums due, behave abusively, or create a situation that makes continued service unsafe or unreasonable. If the contract is terminated for your breach, you must pay for work completed, costs incurred, and any agreed cancellation charges. If we terminate without cause, we will refund any prepaid amount relating to work not performed, unless a lawful deduction is justified.
Any notice given under these terms should be treated as effective when delivered by the usual communication method used for the booking, unless the parties agree otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay in enforcing any right will amount to a waiver of that right. These terms are intended to operate as a complete service contract framework for the agreed work.
Governing Law and Jurisdiction
These terms, and any dispute or claim arising from them, are governed by the laws of England and Wales, unless another part of the United Kingdom is expressly agreed in writing for the relevant contract. The parties agree that the courts of the applicable jurisdiction will have exclusive authority to determine any dispute that cannot be resolved amicably. If the customer is based elsewhere in the UK, mandatory local consumer protections may still apply where required by law.
By booking a service under these terms, you confirm that you have read and understood the provisions relating to payment, cancellations, liability, and waste compliance. You also confirm that you have authority to enter into the agreement and that any information provided is accurate to the best of your knowledge. These terms and conditions for services are designed to be commercially sensible, legally compliant, and easy to apply across a broad range of UK service arrangements.
Where a quotation, invoice, service description, or written confirmation contains additional conditions, those documents should be read together with these terms. Together, they form the basis of the contract between the parties. If any issue arises, the parties should first attempt to resolve it in good faith before starting formal proceedings. This approach helps preserve a workable and professional relationship and supports a fair outcome for both sides.
